Mental Health Issues in Your Community
Americans have faced new stresses caused by the COVID-19 pandemic. For example, community association managers and board members have had to address increased demands from homeowners while keeping up with their personal lives. Simultaneously, residents often balance work from home, remote learning for their children, and other challenges.
HOAs Offering Mental Health Support
Mental health issues aren't new to community associations, but the pandemic has heightened these feelings and behaviors. It has become overwhelming for many managers and board members. It's no surprise that mental health issues are on the rise across the U.S. According to community-based nonprofit Mental Health America, 19% of adults experienced a mental illness even before the pandemic, and 24% of those adults report an unmet need for treatment. More specifically, the U.S. Census Bureau found that 48% of adults ages 25-49 report anxiety or depression caused by COVID-19.
Addressing Mental Health Concerns and Emotional Distress
The community provides many elements that are critical to mental health. Board members and associations need to help foster a sense of belonging, offer support, and provide purpose. Community managers and board members need to manage expectations in crisis times by frequently communicating with residents through email, website, or newsletter.
It's also essential to address the negative perception around mental health issues since few people want to admit that they feel depressed or anxious.
Board members and managers should also be aware of behaviors such as shouting at others, making threats, trespassing, property damage, or hoarding. These actions could be signs of more serious mental health issues.
Keep in mind that while it's illegal to hurt people or damage property, having a mental illness is not. You can't always identify a mentally ill person by looking at them. And worse, you can't make assumptions.
Advice on Being Proactive in Your Community
Community association leaders can take proactive measures to offer mental health support to residents. The following is a list of recommendations for board members:
Become familiar with local organizations or agencies that provide mental health support services available to residents. Publish the information on the community's website or in the common areas.
Create an emergency response plan that considers residents' needs with physical or mental health diagnoses (if the resident divulged this information willingly), including calling for medical intervention when necessary.
Avoid offering assistance or services directly to a resident. As a board member or manager, it may expose the association to liability by inadvertently putting you in a caregiver role. Instead, provide residents information on where they can seek help if needed.
Contact Us
During these unprecedented times, association boards and managers must create an environment where residents feel supported, especially when it comes to mental health issues. Have questions? Please do not hesitate to reach out to us; we are here to help our communities.
